Car Parking FAQs

Find answers to common questions about parking at East Midlands Airport

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Car park booking

How do I amend my booking?

You may amend your booking up to 72 hours before your car parking commences, either online or by contacting us.

If your booking will change by less than 6 hours (for example if your flight time has changed slightly) there’s no need to contact us to change your booking. You can arrive in the car park up to 6 hours earlier and leave up to 6 hours later without incurring a charge.

Please note, if you have booked Security FastTrack, Passport Control FastTrack or a lounge with your car park booking then your original booking time will still apply to those products.

To amend your booking online, please re-visit the website you used to book and follow the online instructions or click the links below.

East Midlands Airport parking amendments

JetParks parking amendments

Amendments to the dates of stay are subject to the terms and conditions of your booking. Certain promotional products cannot be amended, it will be made clear at the point of booking if this is the case.

Please note if you booked during a sale or at a lower price and that rate is no longer available, the new rate will apply. Where specified in the product details some special offer bookings cannot be amended or cancelled.

How do I cancel my car park booking?

Plans changed? Free cancellation up to 72 hours before your booking when you book directly with East Midlands Airport.

To cancel your booking online, please re-visit the website you used to book and follow the online instructions or click the links below.

Cancellations are subject to the terms and conditions of your booking. Where specified in the product details some special offer bookings cannot be amended or cancelled.

East Midlands Airport parking cancellations

JetParks parking cancellations

Bookings cancelled within 72 hours of the time and date of arrival will not be refunded (or with booking where other cancellation conditions may apply).

If you chose to purchase the Cancellation Protection as part of your booking, you can cancel your booking up to 1 hour prior to arrival. Bookings cancelled within 1 hour of the car park arrival date will not be refunded.

Bookings made less than 72 hours before departure are non-refundable unless Cancellation Protection was purchased at the time of booking.

Customers who have booked via a third party should contact them directly.

My booking reference is not recognised on your website. What should I do?

If you are trying to amend or cancel your booking online via our website link below

East Midlands Airport parking amendments

JetParks parking amendments

and your booking reference is not recognised, it is likely that the booking has been made through a third-party site. Please check your booking confirmation email for information regarding how to amend/cancel your booking or click on the link below for third party contact details:

Third party contacts

What happens after I have made my booking?

You will receive an on-screen confirmation which details your booking reference and instructions (please read these carefully). Please print this page for your records as you will need this information at the airport.

We will also send you a booking confirmation email. Please ensure that your vehicle registration details are correct as this is used to give you access to the carpark. There is an option to amend your booking if you will be arriving at the airport in a different vehicle than originally planned.

You are responsible for supplying a valid email and we cannot be held responsible for non-delivery of booking confirmation emails due to transmission failure or incorrect address details.

Failure to receive the confirmation email has no bearing on the status of your booking, your booking is still valid, but please check your junk or spam folder just in case your booking confirmation email has been sent there. If not, your email address may have been entered incorrectly.

Can I make a booking today to park at the airport today?

Yes. Bookings can be made up to at least 2 hours (6 hours for all Meet & Greet bookings) prior to your arrival time at the relevant Airport.

All Car Park bookings are subject to availability and the Airport reserves the right to withdraw availability at its entire discretion for a given date.

My vehicle details have changed. What should I do?

You may amend your vehicle details on your booking up to 24 hours before your carparking commences. To amend your vehicle details on your carpark booking online, please re-visit the website you used to book and following the online instructions or click the links below.

East Midlands Airport parking amendments

JetParks parking amendments

If you booked with one of our sales agents please get in touch with them directly.

What if I return later than the date/time on the booking?

You will be charged for the additional days in which you stay in the car park, based on the overstay rate applicable to the car park and Airport.

Please be aware that if you have booked Meet & Greet parking and know in advance that you will be delayed, need to stay longer than expected or need to collect your car earlier than expected, please contact the Meet & Greet operation to inform them of your late/early return as soon as possible.

The Meet & Greet Operation contact details can be found on the booking receipt given to you by your Meet & Greet Receptionist when you drop off your keys. However, these details are also noted below:

East Midlands Airport Meet & Greet: 0133 281 2511

For further details of these Overstay charges please refer to the terms and conditions on your booking confirmation or to ‘Section 6. Car Park Conditions of Use’ in the car parking terms and conditions on the Airport website.

Please note overstay charges are only applicable if you leave the car park 6 hours after the departure date and time entered at time of booking.

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