FAQs
Answers to our most frequently asked questions
My Flight
You can find flight information on our website and on the screens in the Arrivals and Departures halls. Major updates can be found on our Twitter and social media accounts.
We advise that you familiarise yourself with our security rules. Some airlines will also have different rules on hand luggage, so contact your airline directly for this information before you fly.
Check-in times can vary depending on your type of flight, so please arrive with a sufficient amount of spare time to pass through check-in and security. Checking-in times can usually be found on your individual ticket or itinerary, or alternatively by contacting your airline directly.
This can vary depending on your type of flight, so please contact your airline directly for this information.
At the airport
As well as shops and restaurants, we have a number of different facilities and services. Find out more on our Airport Facilities page.
Landside - Smoking is permitted in designated areas outside the terminal building.
Airside - Once you have passed through security control, there is a smoking/vaping area, located at Castle Rock bar.
Please note that apart from the Castle Rock Bar, smoking/vaping is forbidden indoors in any of our buildings.
Yes, we offer free access for up to 4 hours in a 24-hour period. You can find more information about our WiFi service here.
We have a range of shops at East Midlands Airport, including Accessorize, Cloud Spa, InMotion, JD Sports, Superdrug, Traveller, WHSmith and World Duty Free. All shops can be seen here.
Duty Free allowances are listed here.
The only dogs we permit in our terminal buildings are Assistance Dogs. If you would like to travel abroad with your pet, you can use the Pet Travel Scheme. Find out more on our Pet Travel Scheme page.
We have a range of restaurants to choose from.. For a full list, visit our At the airport page.
We have dedicated baby changing rooms with seating for breastfeeding next to the women's bathrooms both before and after security. Please note that we promote feeding across our site and don't restrict where this can take place.
Yes, trolleys cost £1, refundable upon return of the trolley.
Yes, there is a postbox in the check-in hall.
We currently do not offer shower facilities, however, we offer a wash room for passengers requiring special assistance.
Yes, cash machines are available, offering GBP, Euros and US Dollars.
Getting to the airport
You can find directions by car, train, bus and coach by visiting our Getting to & from page.
East Midlands Airport is open 24 hours a day, 365 days a year.
Parking
You may amend your booking up to 72 hours before your car parking commences, either online or by contacting us.
If your booking will change by less than 6 hours (for example if your flight time has changed slightly) there’s no need to contact us to change your booking. You can arrive in the car park up to 6 hours earlier and leave up to 6 hours later without incurring a charge.
Please note, if you have booked Security FastTrack, Passport Control FastTrack or a lounge with your car park booking then your original booking time will still apply to those products.
To amend your booking online, please re-visit the website you used to book and follow the online instructions or click the links below.
East Midlands Airport parking amendments
Amendments to the dates of stay are subject to the terms and conditions of your booking. Certain promotional products cannot be amended, it will be made clear at the point of booking if this is the case.
Please note if you booked during a sale or at a lower price and that rate is no longer available, the new rate will apply. Where specified in the product details some special offer bookings cannot be amended or cancelled.
Plans changed? Free cancellation up to 72 hours before your booking when you book directly with East Midlands Airport.
To cancel your booking online, please re-visit the website you used to book and follow the online instructions or click the links below.
Cancellations are subject to the terms and conditions of your booking. Where specified in the product details some special offer bookings cannot be amended or cancelled.
East Midlands Airport parking cancellations
JetParks parking cancellations
Bookings cancelled within 72 hours of the time and date of arrival will not be refunded (or with booking where other cancellation conditions may apply).
If you chose to purchase the Cancellation Protection as part of your booking, you can cancel your booking up to 1 hour prior to arrival. Bookings cancelled within 1 hour of the car park arrival date will not be refunded.
Bookings made less than 72 hours before departure are non-refundable unless Cancellation Protection was purchased at the time of booking.
Customers who have booked via a third party should contact them directly.
If you are trying to amend or cancel your booking online via our website link below:
East Midlands Airport parking amendments
And your booking reference is not recognised, it is likely that the booking has been made through a third-party site. Please check your booking confirmation email for information regarding how to amend/cancel your booking or click on the link below for third party contact details:
You will receive an on-screen confirmation which details your booking reference and instructions (please read these carefully). Please print this page for your records as you will need this information at the airport.
We will also send you a booking confirmation email. Please ensure that your vehicle registration details are correct as this is used to give you access to the car park. There is an option to amend your booking if you will be arriving at the airport in a different vehicle than originally planned.
You are responsible for supplying a valid email and we cannot be held responsible for non-delivery of booking confirmation emails due to transmission failure or incorrect address details.
Failure to receive the confirmation email has no bearing on the status of your booking, your booking is still valid, but please check your junk or spam folder just in case your booking confirmation email has been sent there. If not, your email address may have been entered incorrectly.
Yes. Bookings can be made up to at least 2 hours (6 hours for all Meet & Greet bookings) prior to your arrival time at the relevant Airport.
All Car Park bookings are subject to availability and the Airport reserves the right to withdraw availability at its entire discretion for a given date.
Yes - we can take all your future bookings for Car Parking in one go, by providing you with a dedicated account manager, free of charge.
You may amend your vehicle details on your booking up to 24 hours before your car parking commences. To amend your vehicle details on your car park booking online, please re-visit the website you used to book and following the online instructions or click the links below.
East Midlands Airport parking amendments
If you booked with one of our sales agents please get in touch with them directly.
You will be charged for the additional days in which you stay in the car park, based on the overstay rate applicable to the car park and Airport.
Please be aware that if you have booked Meet & Greet parking and know in advance that you will be delayed, need to stay longer than expected or need to collect your car earlier than expected, please contact the Meet & Greet operation to inform them of your late/early return as soon as possible.
The Meet & Greet Operation contact details can be found on the booking receipt given to you by your Meet & Greet Receptionist when you drop off your keys. However, these details are also noted below:
East Midlands Airport Meet & Greet: +44(0)133 281 2511
For further details of these Overstay charges please refer to the terms and conditions on your booking confirmation or to ‘Section 6. Car Park Conditions of Use’ in the car parking terms and conditions on the Airport website.
Please note overstay charges are only applicable if you leave the car park 6 hours after the departure date and time entered at time of booking.
All our car parks are on site and are managed locally by the Airport.
However, the price can vary dependent on availability, car parking facilities and distance to the terminals. View information on all our car parks at a glance to decide which one is most suitable to your needs.
All our Airport car parks have a tarmac surface, with the exception of our Jet Parks car parks that have a gravel surface. However, please note that all our car parks have the Park Mark® Accreditation.
A height restriction of 2.0 metres (6 ft. 6 inches) applies to all Meet & Greet car parks and all multi-storey car parks across all the Airport sites.
Trailers are not permitted in any of our parking facilities.
The Airport car parks have been awarded Park Mark® Accreditation.
This means you're visiting a safer parking area that has been vetted by the British Parking Association (BPA) and has measures in place in order to create a safer environment for both you and your vehicle.
Yes, the coordinates stated on your email booking confirmation will direct you to the car park entrance. Please enter your chosen car park coordinates carefully into your Sat Nav.
There is no minimum stay duration for our Short Stay car parks. However, the following car parks have the following minimum stay criteria:
Meet & Greet: From 2 days
Mid Stay: From 2 days
Long Stay: From 4 days
JetParks: From 6 days
Please note, these stay durations are subject to change due to car park availability.
Please allow 30 seconds for the ANPR to recognise your vehicle. If your vehicle has not been recognised by our automatic number plate recognition (ANPR) cameras, please scan the QR code on your booking confirmation (it must be a printed copy) which looks like this:
If the QR code is not recognised, or you do not have a QR code to hand, please do not take a token but instead press the intercom assistance button on the entry column, a member of staff will then assist you. Taking a token will disable the ANPR system in relation to your booking, resulting in issues arising when you exit the car park and you may be double charged.
Automatic Number Plate Recognition is used for pre-book customers only.
If you have pre-booked your parking, drive up to the barrier, once the ANPR cameras have recognised your vehicle registration the barrier will raise so you may enter the car park. Please allow 30 seconds for the ANPR to recognise your vehicle.
If for any reason the ANPR cameras do not recognise your vehicle registration plate (if the vehicle plate is obscured by dirt/snow etc.), the barrier will not lift. In this instance, please scan the QR code on your booking confirmation (it must be a printed copy) which looks like this:
If the QR code is not recognised, or you do not have a QR code to hand, please do not take a token but instead press the intercom assistance button on the entry column, a member of staff will then assist you. Taking a token will disable the ANPR system in relation to your book, resulting in issues arising when you exit the car park and you may be double charged.
Payment must be made in advance and online. We accept all major credit cards, debit cards and PayPal for pre-booking.
We reserve the right not to fulfil your booking if your card is declined for any reason, if the payment card has been used fraudulently or without the cardholder's permission, or if you are under the age of 18.
To protect your privacy and security, our website uses SSL encryption software, which is the industry standard. It encrypts your personal information so that it cannot be read.
You will know you are in the secure area of our site when the website address is preceded by “https://” and a padlock symbol appears in the frame of your browser.
All you need is your booking confirmation e-mail. This should be a printed hard copy to ensure you can scan the code at all our car park barriers.
The booking confirmation will help direct you to the correct car park and also states your booking reference number so you have it to hand, should you need to speak to a member of staff.
Approach the barrier, where your vehicle registration will be scanned by our ANPR cameras and verified against your booking details. The barrier should then open automatically. Please be patient, as this process may take up to 30 seconds to happen.
If your vehicle has not been recognised by the ANPR cameras, please scan the QR code on your booking confirmation (this should be a printed copy) which looks like this:
If the QR code is not recognised, or you do not have a QR code to hand, please do not take a token but instead press the intercom assistance button on the entry column, a member of staff will then assist you.
Taking a token will disable the ANPR system in relation to your booking, resulting in issues arising when you exit the car park and you may be double charged.
If you have pre-booked mid stay or short stay car parking, approach the barrier, where your vehicle registration will be scanned by our ANPR cameras and verify this against your booking details and the barrier should then open automatically. Please be patient, as this process may take up to 30 seconds to happen.
If your vehicle has not been recognised by the ANPR cameras, please scan the QR code on your booking confirmation (this should be a printed copy) which looks like this:
If the QR code is not recognised, or you do not have a QR code to hand, please do not take a token but instead press the intercom assistance button on the entry column, a member of staff will then assist you. Taking a token will disable the ANPR system in relation to your booking, resulting in issues arising when you exit the car park and you may be double charged.
Terminals 1, 2 & 3:
If you have pre-booked Meet & Greet parking, approach the entry barrier and your name will appear on the screen in front of you. Parking instructions will be provided on the screen and the barrier will lift to grant you access.
Please remember to hand your keys into the office or use our self-service kiosks.
Please also have your return flight details available, as the Meet & Greet operative will make a note of these to ensure your vehicle is ready upon your return.
When you return, the Meet & Greet operatives will direct you to your car and advise of the exit procedure.
Please be aware, under no circumstances can we reserve a space for blue badge holders.
We offer the following Car Parking options for Blue Badge holders:
For dropping-off and picking-up friends and family, park in our Short Stay Car Park for up to 30 mins for FREE.
For longer stays, pre book Short Stay 1, Mid Stay 3, Long Stay 1 or Long Stay 2. All of these listed car parks have clearly identifiable blue badge car parking bays.
Alternatively, pre-book our Meet & Greet product and take advantage of a 20% discount only available to Blue Badge holders. To obtain your 20% discount please call our East Midlands Customer Contact Centre on the following free phone number: 0808 168 6222 and have your badge number and badge expiry date to hand, in order for the Customer Contact Team to validate your badge.
Lack of car park availability could be due to:
The car park being fully booked for all or part of your stay;
Because the booking conditions for the car parking product have not been met; or
Because you are trying to book for less than the minimum stay.
Try adjusting your selection or choose another car park. For Meet & Greet bookings, please check to ensure that you have entered the correct arrival time.
If you are still experiencing problems, please contact our Customer Contact Centre, on the following free phone numbers, who can advise on a suitable alternative car park:
East Midlands Airport queries: 0808 168 6111
JetParks queries: 0808 169 7029
Car parks are priced per calendar day or part thereof. Prices are subject to change and quotes are valid at the time of booking only. The number of days charged is calculated on the basis of the dates and times you select at time of booking.
For example if you are travelling on a Monday and returning the following Monday you will be charged for 8 days.
All prices shown are in GBP and include VAT at 20%.
Car parking charges will also vary according to:
The time of year;
Location of car park in relation to the terminal; and
How far you book in advance.
If you’re dropping-off or picking-up at East Midlands Airport, there are a number of options available:
Short Stay car park: 30 minutes stay for £6.00
Blue Badge parking is available at Short Stay 1 car park (Free for first 30 minutes), where blue badge parking bays are clearly identifiable. Short Stay 1 can only be accessed by walking to/from the terminal, but should you require a wheelchair or further assistance, help points are located in all car parks.
Free parking for up to 1 hour: Park free of charge in our Long Stay 1 car park, for up to 1 hour. Long Stay 1 is subject to availability.
Rapid drop-off: £5.00 for 15 minutes and £1.00 for every minute thereafter.
Although only a minority of passengers will be affected by this charge, the revenue generated will help to make sure that we are able to keep investing in the airport which will ultimately lead to more airlines flying to more destinations.
Other regional airports around the country have also introduced a range of charges for drop off/pick up.
If you can’t see the answer to your question above, or for any other general enquires please call our Customer Contact Centre on the following free phone numbers:
East Midlands Airport queries
Our team are ready to help with your booking between 9am and 5pm, Monday to Friday, closed on Bank Holidays
For third party bookings, passengers should refer to their initial provider.
Travel
You will find up to date information here.
The Pet Travel Scheme, offered by the UK Department for Environment, Food & Rural Affairs (DEFRA) allows cats and dogs to travel between some countries and UK airports, without the need for quarantine. You can find out more here.
For up to date information on Visa requirements, you can find out more here.
The UK Government have introduced an Electronic Travel Authorisation (ETA) scheme as part of their transformation and digitisation of the UK border.
The ETA scheme is open to Qatari nationals, who can now apply and will require an ETA to travel to the UK on or after 15 November 2023. Other nationalities do not need to apply yet.
An ETA costs £10 and permits multiple journeys to the UK over two years or until the holder’s passport expires whichever is sooner.
For more information and regular updates on ETAs, please visit the ETA information page on GOV.UK
For up to date information on obtaining an emergency travel document, you can find out more here.
You can fly to over 70 destinations from East Midlands Airport. For a full list, visit our Destinations page.
You must request a VAT refund form from any UK retailer that you buy goods from. You must complete and sign this prior to visiting the Travelex desk at Manchester Airport. You can find out more here.
Air Passenger Duty is calculated on each passenger at the rate for the place of their final destination. You can find out more here.
FastTrack
Security FastTrack
Open 02:30 until 23:00 at all terminals
Passport Control FastTrack
Terminal 1 - Open from 07:00 - 04:30 (overnight)
Terminal 2 - Open from 06:00 - 04:00 (overnight)
Terminal 3 - Open from 07:00 - 01:00 (overnight)
You can book Security FastTrack up to 1 hour prior to departure and Passport Control FastTrack up to 1 hour* before arrival. Both are subject to availability.
Both Passport Control FastTrack and Security FastTrack are non-refundable and non-amendable if booked as standalone products.
If you've booked Passport Control FastTrack or Security FastTrack as part of a car park booking, you can amend your FastTrack booking when you also amend your car park booking. The amendment fee is £7.50.
The amendment fee is waived if you purchased Cancellation Protection when you made your car park booking.
Bookings must be made by someone over the age of 18.
The service is not available to passengers arriving from Ireland, the United Kingdom, the Isle of Man or the Channel Islands.
A maximum of 9 passes can be purchased per booking.
All passengers will need to purchase a pass for access to the Passport Control FastTrack service, including children and small infants.
The service is ideal for those wanting the shortest wait at Passport Control and Security.
Ideal for business travellers, long weekend holiday makers and those travelling without checked-in luggage.
You can book FastTrack up to 12 months in advance, subject to availability.
Passport Control FastTrack aims to give you the quickest access to Passport Control using the exclusive lane, so it is ideal for passengers who don’t need to wait in Baggage Reclaim for their bags to be delivered by the airlines.
There may be exceptional operational circumstances that may require us to cancel the service and in this case we will give you a full refund.
There is no refund available in this case.
No, the border and passport control checks are mandatory.
Yes, the border controls and process remain exactly the same for Passport Control FastTrack lane passengers.
Once you’ve completed the booking process, you will receive a confirmation email. If you don’t receive it in your inbox, it is worth double checking your junk folder.
Simply follow the signs to Passport Control, Arrivals or Baggage Reclaim and on arrival at Passport Control the lane will be highlighted.
If you are delayed we cannot guarantee that you will be able to use the Passport Control FastTrack lane. This will be at the airport’s discretion and will depend on whether the total number of passengers for that hour has been exceeded.
Lounge
Yes, you can cancel/amend your booking by visiting the website you used to book and following the online instructions. If you booked with one of our Sales Agents please get in touch with them directly.
For up to date opening times, please visit our Escape Lounge page.
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