Woman that works at airport helping passenger

FAQs

Woman that works at airport helping passenger

FAQs

Answers to your most frequently asked questions

At the airport

What facilities are there at the airport?

As well as shops and food outlets, we have many different facilities, including: 
  • Multi-Faith Prayer Room 
  • Smoking area 
  • Baby change areas 
  • Changing Places / Adult change 

Where can I smoke at the airport?

Landside: You can smoke in designated areas outside the terminal building. 

Airside: Once you've passed through Security, there is a smoking/vaping area on the upper floor of the main Departure Lounge, through the restaurant Castle Rock. 

Please note that apart from in this designated area, smoking/vaping is forbidden indoors in any of our buildings. 

Does the airport offer free Wi-Fi?

Yes, we offer a free Wi-Fi service - find out more about our Wi-Fi service. 

Where are the water refill points?

Water refill points can be found in the following locations:

  • At the back of Security Central Search
  • Within the toilet facility area opposite Gate 14
  • Within the toilet facility area closest to Gate 18

If you take a bottle to any food and beverage unit, they’ll also refill it free of charge.

What shops are at the airport?

We have a wide range of shops in the terminal, covering beauty, technology, fashion, and much more. World Duty Free is also available for you to shop world-leading brands at discount prices. 

What is my World Duty Free allowance?

Are dogs allowed inside the airport?

The only dogs we allow in our terminal buildings are Assistance Dogs. If you’d like to travel abroad with your pet, find out more about the Pet Travel Scheme 

What restaurants are at the airport?

We have lots of restaurants, cafés and bars located in the terminal. These cater for every need, including vegan, vegetarian, and gluten-free food. Whether you want a quick bite to eat at Burger King, or a wholesome family meal at Frankie & Benny’s.  

Are there breastfeeding facilities at the airport?

We have dedicated baby changing rooms with seating for breastfeeding next to the women's bathrooms both before and after security.  

Please note that we promote feeding across our site, and don't restrict where this can take place. 

Do you provide trolleys at the airport?

Yes - trolleys cost £1, refundable with the return of the trolley. 

Do you have post boxes at the airport?

Yes, there’s a postbox in the check-in hall. 

Do you have shower facilities at the airport?

Unfortunately, we don’t currently offer shower facilities. However, we do offer a wash room for passengers using our Assisted Travel service. This is located in our Changing Places facility opposite Gate 12 in the main Departure Lounge. 

Do you have cash machines at the airport?

Yes, we have a number of cash machines available in the terminal, offering GBP, Euros, and US Dollars. 
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