Close up other paper on table at planning meeting

Service Standards

Close up other paper on table at planning meeting

Service Standards

Learn all about our performance against Assisted Travel service levels

Our Assisted Travel performance and standards

At East Midlands Airport, we want Assisted Travel passengers to have the best experience possible. We’re continuously improving our services – explore our performance and forum reports to see our progress.

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We pride ourselves in exceeding the standard service levels for passengers needing Assisted Travel. You can find our yearly performance feedback below.