Let us know how we did

We hope that you had a seamless experience using our Assisted Travel service. Let us know how we did by completing our quick feedback form – it won’t take long! Whether it’s a compliment or a complaint, we’d love to know as it helps us to improve our service for the future.

Feedback Form

If, for any reason, you are unhappy with our response to your complaint, you can refer your complaint to AviationADR, which is approved by the Civil Aviation Authority. This will start an independent review of complaints and dispute resolution services. You’ll need to refer your complaint to the scheme within 12 months of our final response.

12 – 14 Walker Avenue
Stratford Office Village
Wolverton Mill
Milton Keynes
MK12 5TW

Please note: Complaints sent to ADR will only be dealt with if relating to Assisted Travel provided at East Midlands Airport. All other complaints must go through our feedback form.