Departing from the Airport

Quiet Route

By request at the Passenger Services Desk, we can organise a quieter route through the departure lounge. The quieter route involves cutting out most of the retail journey post-security.

Assistance Dogs

Please ensure that you book in at the Passenger Services Desk in the main check-in hall before you proceed through security so the required paperwork can be completed by a member of our team.

We have two assistance dog relief areas at the airport. The first is before security and is located next to the Meet & Greet parking area; please ask a member of the Passenger Services Team if you require any assistance to get to this. The second is located after security; if you would like to use this area before your flight please request this from a member of the Passenger Services Team as it requires a member of our team to escort you.

Security

Alternative search methods are available at security upon request. For more information, please see our web pages on security. If you require assistance through security please book this at the Passenger Services Desk.

Assistance Lounge

We offer dedicated assistance waiting areas in both the check-in hall and main departure lounge, which can be identified by their pink seating covers. Both also have access to a help point button so you can get in touch with a member of staff at any time if needed. We can also arrange for a member of staff to escort you between these areas and to your aircraft if needed.

Changing Places

We have one Changing Place facility, which is located upstairs in the Departure Lounge; access is via lift, escalator or stairs. The facility is available for all departing passengers once checked in and through security. It includes an adjustable bed, hoist, flexible wash basin and shower facilities.

Changing Places is free to use and does not require pre-booking. In order to gain access, you will require the use of a Radar Key.

If you do not have your own key, we have various options available:

1. There is a key on the wall adjacent to the room. For access to the key you can request a code from the Passenger Services Desk when you check in.

2. There is a phone number located on the door of the Changing Places room; please call this number and a member of our team will assist.

Quiet Rooms

We have two Quiet Rooms available for those passengers who require somewhere to escape the hustle and bustle of the airport. Our Quiet Rooms are located both before and after security (opposite check- in desk 26, and opposite gate 14). They are soundproofed, and receive only limited passenger announcements. They both feature flight information displays to help you keep track of your flight, as well as help points, so you can get in touch with a member of the Assisted Travel team if required. Our Airside Quiet Room also features a soft seating area.