Security

Assistance at Security

We recognise that getting through our security process can be a worry for our customers, so we have a designated lane for families with pushchairs and passengers requiring assistance.

To familiarise yourself with the layout of our security area before you arrive, use our 360 degree virtual tour, made in partnership with Quidity.

Search process

If you're travelling in a wheelchair but are able to stand, the security agent may ask you to stand to go through the body scanner. However, if you are not able to, explain this to the security agent and you will be able to remain in your wheelchair. In this case, however, you will have to undergo a hand search by one of our security agents once you're through the scanner. If you do not feel comfortable with having the search in public, we do have a private search area where this can be conducted.

For those with other requirements, our security staff will do their best to accommodate your needs. Please discuss this with a security agent when you approach the body scanners