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If you haven’t found what you’re looking for on the website, let us point you in the right direction.

Please note that our teams are busy answering your queries, so currently have a 10 working day response time. We appreciate your patience and understanding!

Choose a topic below to help us point you in the right direction.

Didn’t book via the airport?

For all queries relating to bookings made through third party, you’ll need to contact them directly.

Write to us

EMA Customer Service

Pathfinder House

East Midlands Airport

Castle Donington

Derby

DE74 2SA