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Here’s how to find the answers you’re looking for

Please be advised that our teams are currently working on a 10 working day response time. We appreciate your patience and understanding during this period.

Choose a topic below to help us point you in the right direction.

Festive opening times

If you need to call us over the festive period, please find our opening times below.

Monday 23 December: 09:00 - 17:00

Tuesday 24 December: 09:00 - 15:00

Wednesday 25 December: Closed (bank holiday)

Thursday 26 December: Closed (bank holiday)

Friday 27 December: 09:00 - 15:00

Saturday 28 December: Closed

Sunday 29 December: Closed

Monday 30 December: 09:00 - 15:00

Tuesday 31 December: 09:00 - 15:00

Wednesday 01 January 25: Closed (bank holiday)

Didn’t book via the airport?

For all queries relating to bookings made through third party, you’ll need to contact them directly.

Third party contacts
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Write to us

EMA Customer Service

Pathfinder House

East Midlands Airport

Castle Donington

Derby

DE74 2SA

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