Here’s how to find the answers you’re looking for
Please be advised that our teams are currently working on a 10 working day response time. We appreciate your patience and understanding during this period.
If you need to call us over the festive period, please find our opening times below.
Monday 23 December: 09:00 - 17:00
Tuesday 24 December: 09:00 - 13:00
Wednesday 25 December: Closed (bank holiday)
Thursday 26 December: Closed (bank holiday)
Friday 27 December: 09:00 - 15:00
Saturday 28 December: Closed
Sunday 29 December: Closed
Monday 30 December: 09:00 - 15:00
Tuesday 31 December: 09:00 - 13:00
Wednesday 01 January 25: Closed (bank holiday)
For all queries relating to bookings made through third party, you’ll need to contact them directly.
EMA Customer Service
Pathfinder House
East Midlands Airport
Castle Donington
Derby
DE74 2SA